Support

We’re here to help with JiaKe.

Contact us

Email JiaKe@li2niu.comwith your question, your macOS version, and the Garmin device you’re using. We typically reply within 1–2 business days.

Getting started

Import a Garmin BMP screenshot, or connect your watch over USB to sync screenshots.
Pick a device frame, adjust the background and export settings, then export the framed image.
No device handy? Choose Load Sample Content to try the full workflow.

Frequently asked questions

The app can’t see my watch screenshots

Connect the watch via USB and allow file access when prompted. If Android File Transfer is open, quit it so JiaKe can read the device. You can also import BMP files directly.

How do I unlock Pro / restore a purchase?

Pro is a one-time purchase handled by the App Store. Use Restore Purchasesin Settings on a new Mac signed in with the same Apple ID.

My export looks lower-resolution than expected

If a file-size limit is enabled, JiaKe reduces resolution/quality to fit the limit and syncs the sliders to the effective values. Raise or disable the limit for full quality.