Support
We’re here to help with JiaKe.app.
Contact us
Email JiaKe@li2niu.comwith your question, your macOS version, and the Garmin device you’re using. We typically reply within 1–2 business days.
Getting started
- Import a Garmin BMP screenshot, or connect your watch over USB to sync screenshots.
- Pick a device frame, adjust the background and export settings, then export the framed image.
- No device handy? Choose Load Sample Content to try the full workflow.
Frequently asked questions
The app can’t see my watch screenshots
Connect the watch via USB and allow file access when prompted. If Android File Transfer is open, quit it so JiaKe.app can read the device. You can also import BMP files directly.
How do I unlock Pro / restore a purchase?
Pro is a one-time purchase handled by the App Store. Use Restore Purchasesin Settings on a new Mac signed in with the same Apple ID.
My export looks lower-resolution than expected
If a file-size limit is enabled, JiaKe.app reduces resolution/quality to fit the limit and syncs the sliders to the effective values. Raise or disable the limit for full quality.